Samsung Electronics South Africa (Pty) Ltd (“Samsung”) is and attempts to be sensitive
to your privacy on the Internet. Whenever possible, Samsung will attempt to treat
the information about you we receive on the Internet with care deemed reasonable
under the circumstances and ensure that the information you submit is used/disclosed
only for the purposes and in the means it is intended for. It is important that
you refer to the Privacy Policy for any changes or updates on a regular basis. If
we update the Privacy Policy and you use our site after the updates, you consent
to the new practice(s) identified in the update.
What personal information about you do we collect and how do we use your information?:
Samsung uses information provided by you (if any) to measure the use of its site,
to improve the contents of its site as well as to provide maintenance services and
to maintain a sufficient level of security on the site.
The personal information we may collect is used only by us to respond to your inquiry,
process an order or allow you to access specific account information as well as
to send communications directly to you via sms and email pertaining to the Smart
Life programme. In addition, your personal information will be used for marketing
/ research/statistical purposes as well as for assessment and analysis of our market,
customers, products, and services (including asking you for your opinions on our
products and services and carrying out customer surveys) and subject to your consent
where required by applicable law, to inform you about new products and services.
Occasionally, we may make the e-mail addresses, of those who provide information,
available to other Samsung companies which have equal or better privacy policy than
we do. At times cookies may be used to provide you with certain information. A cookie
is a tiny element of data that a web site can send to your browser, which may then
be stored on your hard drive so we can recognise you when you return. You may set
your browser to notify you when you receive a cookie.
To whom do we disclose your information?:
Samsung may share your information with the following entities:
- Samsung affiliates;
- Third parties when necessary to provide you with products and services;
- Companies that provide services for or on behalf of us;
- Other parties : (i) to comply with the law; (ii) to verify or enforce compliance with the policies governing our business, including those on anti -corruption and bribery; (iii) to protect the rights, property, reputation or safety of Samsung or any of our respective affiliates, business partners, or customers; (iv) as part of a merger or transfer, or in the event of a bankruptcy;
- With other third parties when you consent to or request such sharing.
Samsung may further use your personal information to protect the rights, property
or safety of itself, or any of our respective affiliates, business partners, employees
or customers, for example, in legal proceedings, internal investigations and investigations
by competent authorities. Samsung reserves the right to share your personal information
with any entity, on the grounds of reasonable suspicion of fraud or any other prohibited
conduct, whether criminal or civil. Please note that Samsung does not wish to receive
any confidential, secret or proprietary information and materials from you through
its site, e-mail addresses, or in any other way. Any information or materials (the
“Materials”) submitted or sent to Samsung will be deemed not to be confidential
or secret. By submitting or sending Materials to Samsung you (1) warrant that you
have no right of any kind to the Materials and that to the best of your knowledge
no other party has any right to the Materials; (2) grant Samsung an unrestricted
and irrevocable license to use, reproduce, modify, transmit, distribute the Materials,
and you further agree that Samsung is free to use any ideas, know-how, concepts
or techniques you sent Samsung for any purpose including the sharing of submitted
data (material) to your employers for business or legal purposes.
Note also that Samsung’s site contains links to other sites. While we try to link
only to sites that share our high standards and respect for privacy, Samsung accepts
no liability or responsibility for the contents or the privacy practices employed
by other sites.
Submissions that you make to public areas of a website, mobile application, or other
online service, such as bulletin boards may be viewable to other users of the site.
We do not control, and are not responsible for, how other users of the site may
use this information. For example, personal information that you submit in public
areas could be collected and used by others to send you unsolicited messages or
for other purposes. Samsung disclaims any responsibility for any disclosure of information
or any other practices of such users as referenced above. Samsung expressly disclaims
any warranty regarding whether your personal information is captured by any such
user or the use to which such personal information may be put by such users.
What do we do to keep your information secure?
We have put in place reasonable physical and technical measures to safeguard the
information we collect in connection with the site. However, please note that although
we take reasonable steps to protect your information, no website, Internet transmission,
computer system or wireless connection is completely secure.
Where do we transfer your information?:
Your use or participation on the site may involve transfer, storage and processing
of your information outside of your country of residence, consistent with this policy.
Please note that the data protection and other laws of countries to which your information
may be transferred might not be as comprehensive as those in your country. We will
take appropriate measures, in compliance with applicable law, to ensure that your
personal information remains protected
Can you access your information?:
Under the laws of some jurisdictions, you may have the right to request details
about the information we collect about you and to correct inaccuracies in that information.
We may decline to process requests that are unreasonably repetitive, require disproportionate
technical effort, jeopardize the privacy of others, are extremely impractical, or
for which access is not otherwise required by local law. If you would like to make
a request to access your information, please contact our customer service department
at:
- Email: mobile@samsungsmartlife.co.za
- Email: consumerelectronics@samsungsmartlife.co.za
- Contact Centre: 0860 739 273
- Fax: 021 700 9713
If you request deletion of personal information, you acknowledge that you may not
be able to access or use the site. You understand that, despite your request for
deletion, Samsung reserves the right to keep your personal information, or a relevant
part of it, if Samsung has suspended, limited, or terminated your access to the
website for violating the Samsung Terms of Use, when necessary to protect the rights,
property, or safety of Samsung, or any of our respective affiliates, business partners,
employees or customers.
How long do we keep your information?:
We take reasonable steps to ensure that we retain information about you only for
so long as is necessary for the purpose for which it was collected, or as required
under any contract or by applicable law.
Third-Party Links and Products on Our Services:
Our site may link to third-party websites and services that are outside our control.
We are not responsible for the security or privacy of any information collected
by websites or other services. You should exercise caution, and review the privacy
statements applicable to the third-party websites and services you use.